Last updated: June 2024
At Athviq, your privacy matters deeply to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our services, you consent to the practices described in this policy.
1. Information We Collect
Personal Information
- Full name, email address, and phone number
- Shipping and billing address
- Order history and purchase details
- Account login credentials (passwords are encrypted and never stored in plain text)
Technical Information
- IP address and device type
- Browser type and version
- Pages visited and time spent on the website
- Referral source (how you found us)
Payment Information
All payment transactions are processed by Razorpay, a PCI-DSS compliant payment gateway. Athviq does not store your card or bank account details on our servers at any time.
2. How We Use Your Information
- To process and fulfil your orders and send you order confirmations
- To provide shipping updates and delivery notifications
- To respond to your customer support queries
- To personalise your shopping experience and show relevant products
- To send promotional emails and offers (only with your consent — you may unsubscribe at any time)
- To detect and prevent fraud or misuse of our platform
- To improve our website, products, and services
3. Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share your information only with:
- Shipping and logistics partners — to deliver your orders
- Payment gateway (Razorpay) — to process transactions securely
- Legal authorities — if required by law or court order
4. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect some website functionality such as keeping items in your cart.
5. Data Retention
We retain your personal information for as long as your account is active or as required to fulfil our legal obligations. Order records are retained for a minimum of 7 years as required by Indian accounting laws.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure server infrastructure, and restricted access controls to protect your personal data. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
To exercise any of these rights, email us at privacy@athviq.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
For privacy-related questions or concerns, please contact:
📧 privacy@athviq.com
📞 +91 98765 43210