Last updated: June 2024
At Athviq, we want you to love every purchase. Please read our policies below so you know exactly what to expect when you shop with us.
🚚 Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next business day.
Delivery Timeline
| Shipping Method | Delivery Time | Charges |
|---|---|---|
| Standard Delivery | 4–7 business days | ₹49 (Free above ₹499) |
| Express Delivery | 1–2 business days | ₹99 |
| Cash on Delivery | 4–7 business days | ₹29 handling fee |
Shipping Coverage
We ship to all major cities and towns across India. For remote locations, delivery may take an additional 2–3 days. Once your order is dispatched, you will receive a tracking number via email and SMS.
Free Shipping
Enjoy free standard shipping on all orders above ₹499!
❌ Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order by contacting us at orders@athviq.com or calling +91 98765 43210
- Once an order has been dispatched, it cannot be cancelled. You may initiate a return after delivery
- Cancellations for COD orders: please inform us before the product is dispatched to avoid inconvenience
- Refunds for cancelled prepaid orders will be processed within 5–7 business days
↩️ Return Policy
Eligibility for Returns
- Returns are accepted within 7 days of the delivery date
- The product must be unused, unwashed, and in its original condition with all tags and packaging intact
- A valid proof of purchase (order number or invoice) is required
How to Initiate a Return
- Email us at returns@athviq.com with your order number, the item(s) you wish to return, and the reason for return
- Our team will respond within 24 hours with a Return Merchandise Authorisation (RMA) number and return address
- Pack the item securely with the RMA number written on the package
- Ship the item back to us (return shipping cost is borne by the customer unless the item is defective or incorrect)
- Once we receive and inspect the returned item, we will process your refund within 3–5 business days
Non-Returnable Items
The following items are not eligible for return:
- Innerwear, socks, and swimwear (for hygiene reasons)
- Items that have been worn, washed, or altered
- Products purchased during final sale or clearance events
- Customised or personalised items
- Gift cards
💰 Refund Policy
Refund Methods
- Online payments (UPI, Card, Net Banking): Refunded to the original payment method within 5–7 business days after return is approved
- COD orders: Refunded via NEFT/IMPS bank transfer within 5–7 business days (you will need to provide your bank account details)
- Wallet credits: Available as an alternative to bank refunds for faster processing
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photographs of the product. We will arrange a free pick-up and replacement or issue a full refund — no questions asked.
📞 Need Help?
Our customer support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST:
📧 support@athviq.com
📞 +91 98765 43210